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Sears Appliance Repair Service Complaint - Poorly under Staffed
Sears Appliance Repair Service Complaint

Sears Appliance Repair Service Complaint

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Poorly under Staffed


I bought a snowblower from Sears 2 years ago and it needed some repair. Went to a local Sears and was advised to visit a Service center located 30 miles from work in Melville, NY. This service center no one picks up the phone so you have to personally visit it. Upon visitng the center they have 2 people trying to help the Long Island region. The lines was almost 30 people long. While waiting in the line I was able to reach Sears customer service and I gave them my Model and part no and they told me its not available in 200 miles radius and I need to order online. Only if I could have called Melville location and verified this earlier.

Now I am still waiting for the part and I tried calling sears for a service appointment, today is Feb 5 they gave me a service date of March 6 or I visit the same melville location and try my luck. Its a shame how can you give service appointments a month away. A service appointment a week aways is understanding not a Month away. Its not acceptable in this day and age. Shame on Sears and I will never shop for Major appliances at Sears. If you sell it be ready to service it.


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