Sears Appliance Repair Service Reviews and Complaints

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Sears Appliance Repair Service Reviews

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  • Hands down, worst company and customer service, Period

    Pretty disgusted with Sears home repair. On 5/28, my Kenmore Propane Wall oven (Model 790.30172400) wouldn't shut off or respond to keypad commands. Finally, it shut itself off with a F11 error code. Shutting off the breaker, and turning it back on did not work (recommended first step). My wife called to try to schedule a repair. The woman who took the call was clueless, and was trying to sell her a $39.99 a month service plan. We own 2 Kenmore Kitchen products !!! When i was done with work, I called sears myself to schedule the repair, Apparently, this is no longer a part that needs... More...
    (Repair Services)
    dchristman's Picture   dchristman    0 Comments   Comments
  • sears broken washing machine

    Agree with reviewer that there needs to be a zero rating. Have used sear repair a couple of times and will ABSOLUTELY never use them again. Took the day off to wait for the 10-2 appointment, showed up at exactly 2. spent an hour fixing the same problem they fixed 6 months ago- but alas, we only had a 90 day warranty. after the technician left, the second load of laundry, the problem was back. Multiple calls to try and get someone back out to fix the washer, put on hold twice > 20 minutes and no return call from a supervisor when asked to speak to one. only response was "we are very... More...
    (Home Improvement)
    asmith12's Picture   asmith12    0 Comments   Comments
  • Broken range

    I am extremely disappointed with Sears, not just their customer service but their warranty and repair department. I have had a stove that does not work since June 9th and I cannot get anyone who is in a position to fix the issue to contact me. I have full warranty and have had it marked on my account numerous times that I am waiting for a manager or anyone in a position of authority to contact me yet nobody will. I have had numerous service calls booked and cancelled by sears the day of or day before after I have already taken a day off at my expense. All I was looking for was a replacement... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    PauljRogers's Picture   PauljRogers    0 Comments   Comments
  • Fridge Debacle

    Perhaps this might be an avenue of communication through which Sears can respond appropriately. I have a refrigerator that has been a doorstop in the kitchen for a month. Three service call appointments and continued mess ups from Sears and disregard for their customer, and we are still without a working fridge. We lost all of our food, 2.5 days of work thus far, and have incurred incredible expenses by being forced to eat out instead of having healthy food in the house. No one, despite the number of attempts to escalate, seems to care that Sears sold a defective product and can not... More...
    (Repair Services)
  • Missed appointments

    Purchased a Gas Range w/Double Oven Convection. Sears was to install and remove existing appliance - paid extra for that! Delivery guy said they couldn't do it but would be glad to drop off the new stove. The stainless steel stove had paint issues so Sears sent out a Tec. He missed his first appointment without calling. I had to call Sears and end up on hold for 20 minutes. They said he had the wrong phone number even though he'd called. First repair guy ordered parts. Second repair guy broke some screws and need additional parts - for 3rd service call. Parts didn't show so... More...
    (Repair Services)
  • Poorly under Staffed

    I bought a snowblower from Sears 2 years ago and it needed some repair. Went to a local Sears and was advised to visit a Service center located 30 miles from work in Melville, NY. This service center no one picks up the phone so you have to personally visit it. Upon visitng the center they have 2 people trying to help the Long Island region. The lines was almost 30 people long. While waiting in the line I was able to reach Sears customer service and I gave them my Model and part no and they told me its not available in 200 miles radius and I need to order online. Only if I could have called... More...
    (Repair Services)
    davepatel's Picture   davepatel    0 Comments   Comments

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